Shipping & Returns
Delivery rates
We deliver to Australia and the United States. Standard delivery charges are shown below; checkout confirms the options for your address before you place your order.
| Destination | Delivery charge | Estimated arrival window |
|---|---|---|
| Australia | Free | 7–10 working days from order |
| United States | Free | 6–12 working days from order |
Besties includes free standard delivery to supported addresses in Australia and the United States. One delivery address per order; express upgrades, if available, cost extra.
Applicable US sales tax is shown at checkout. A promotion or address-specific delivery option may change the final charge.
Delivery timing
Our standard arrival estimates run from your order date: Australia 7–10 working days and United States 6–12 working days. Working days are Monday to Friday. We start counting on the next working day and use the store’s time zone for the order date.
The dates shown on a product page update for an order placed today. They are estimates, not guaranteed arrival dates. Public holidays are not individually deducted from the estimate; holidays, customs, your postcode and peak periods can cause delays. If you need your order for a particular date, contact us before ordering.
Following your order
Your account shows the order details and status. If you need help with delivery, email support@lovori.shop with your order number. Check your delivery address before placing an order and contact us promptly if it needs changing.
If a parcel is delayed, missing, damaged or different from what you ordered, contact us so we can investigate and arrange the appropriate next step. Your consumer rights are not limited by an estimated delivery range.
Returns
Changed your mind? Request a return within 30 days of delivery. Our voluntary change-of-mind policy requires the complete set to be unused and in its original condition, with the original packaging and included scarf.
You cover change-of-mind return postage. Different rules apply to faulty, damaged or incorrect goods and to any statutory cancellation rights. Read the Returns Policy for full details.
Exchanges
We do not offer exchanges for a change of mind. You can request a return under our policy and place a separate order for your preferred pairing. This does not remove a right to a replacement under applicable consumer law.