Returns Policy

• Request a change-of-mind return within 30 days of delivery.
• Return the complete set unused, in its original condition and packaging, including the scarf.
• For a different colour pairing, return for a refund and place a new order.
• You cover change-of-mind return postage.
• Refunds are returned to the original payment method.

These voluntary conditions do not limit rights for faulty goods or any statutory cancellation rights.

If your pairing is not right for you, let us know within 30 days of delivery. The tote and mini are sold as a set, so both pieces and the included scarf must be returned together for a change-of-mind refund. For the Besties Edit, return both complete Duos.

Items must be unused, unworn and unmarked, with any original tags and packaging. These conditions apply to our voluntary change-of-mind offer, not to a remedy you are entitled to under consumer law.

Email support@lovori.shop or use the contact page with your order number and the email address used at checkout. Tell us which items you want to return and, if there is a problem, what happened. Photos can help us understand damage or an incorrect item.

We will provide the appropriate return address and instructions. Contact us before sending a parcel so it reaches the correct destination. You do not have to give a reason when exercising a statutory right to cancel.

You pay return postage for a change of mind. We recommend keeping proof of postage and using a tracked service. If an item is faulty, damaged or incorrect, contact us about return arrangements; we cover or reimburse reasonable return costs where required.

Once a return is received and assessed, we confirm the outcome and send any refund to the original payment method. Your bank or payment provider may take additional time to display the credit. Any shorter deadline required by law applies.

Under our voluntary change-of-mind policy, the original delivery charge is not refunded. Statutory rights, including the UK standard-delivery refund described below, take priority.

Contact us when you become aware of a problem. The 30-day change-of-mind period and original-packaging conditions do not limit your rights for faulty goods.

Depending on the problem and the law that applies, you may be entitled to a repair, replacement, refund or another remedy. Nothing in this policy excludes or restricts rights under the Australian Consumer Law or other applicable consumer law.

For eligible UK online purchases, you can tell us you are cancelling within 14 days after delivery, without giving a reason, and then have a further 14 days to return the goods. This statutory right is separate from our 30-day voluntary policy. You can inspect goods as you would in a shop; a deduction may apply for handling beyond what is needed to establish their nature, characteristics and functioning.

We refund the goods and the cost of standard outbound delivery within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. You cover return postage unless the goods are faulty or we agree otherwise. A premium-delivery upgrade need not be refunded.

To cancel, send a clear statement through support@lovori.shop or the contact page. You may use this wording: “I give notice that I cancel my order for [goods], ordered on [date] and received on [date]. My order number is [number], my name is [name], and my address is [address].” Include the date of your notice.

Email us as soon as possible if you want to change or cancel an order. We will check whether fulfilment can be stopped. Once preparation or dispatch has begun, we may be unable to change the parcel; any applicable statutory cancellation rights still apply.

Email support@lovori.shop or use the contact page. Delivery rates and estimates are on the shipping page.