Privacy Policy

LOVORI

286 Ferrars St
Melbourne VIC 3182
Australia

This policy explains how LOVORI handles personal information through this store. For privacy questions, access requests or a complaint, email support@lovori.shop or use the contact page.

• Orders and accounts: the name, email, billing and delivery addresses, contact number if supplied, selected products, order value, payment status and order history needed to run your account and fulfil a purchase.
• Wishlist: the products and colour pairings you choose to save to your private account wishlist. If you ask to sign in to save a pairing, a short-lived cookie remembers that pairing for sign-in; it does not save the item or add it to your bag automatically.
• Support: the name, email, topic, order details and message you send us.
• Reviews: your submitted name, email, rating and review text, plus email-confirmation records. Approved reviews show the submitted display name, rating and review; your email is not published as part of the review.
• Site operation and security: cart and session identifiers, currency preferences, IP-derived country information and technical request or abuse-prevention records.

We collect information when you provide it, use store features or interact with the site. Avoid including sensitive information in a support message or public review.

We use this information to process and fulfil orders, maintain accounts and private wishlists, answer support requests, verify review submissions, moderate public reviews, prevent misuse and keep transaction records. The store uses your selected currency or approximate country to display the appropriate market; checkout uses your delivery country.

Where data-protection law requires a legal basis, these activities relate to fulfilling your order, legal record-keeping obligations, and legitimate interests in customer service and site security. Optional marketing or tracking requires the appropriate permission. Submitting a support request or review does not sign you up for marketing.

When you request email updates, we record your email address, the wording and purposes you chose, the form version, request and confirmation times, and confirmation evidence. A new-range signup identifies the particular range announced when you joined; it does not subscribe you to every later collection. The separate optional marketing checkbox describes the additional emails you are choosing. An optional bag suggestion is stored with your signup.

We send a functional confirmation link that expires after 24 hours. Your new choices take effect only when you confirm them. A purchase, account, support request or review is not marketing permission, and older signups do not gain broader purposes when our wording changes. Browsing-based emails also need separate applicable tracking permission; an email checkbox does not enable website tracking.

You can stop optional emails through the unsubscribe link in a marketing email or email preferences. If you request a preferences link, it expires after 24 hours and does not subscribe you. Opening a link does not change a choice; the page asks you to confirm the withdrawal. Email-provider one-click unsubscribe requests can apply the withdrawal directly. Stopping general marketing, a particular range, or all optional emails does not stop necessary order, account or support messages.

We retain the consent and withdrawal evidence needed to respect your choices and avoid repeat or unauthorised messages. Withdrawal takes effect in the store when saved, and any connected email service must respect it before sending. An older confirmation link cannot restore a permission withdrawn after that link was requested. You may make a new signup and confirm it if you later change your mind.

If you have confirmed the relevant LOVORI email updates, you can separately request reminders in your bag or checkout. Enter that email, choose reminders and confirm the request by email in the same browser. The confirmation expires after 30 minutes. Opening its link does not enable reminders. This choice does not create or expand an email subscription.

After confirmation, we use the bag and checkout changes you make in that browser to prepare up to two reminders if you do not finish your purchase. We keep the chosen tote and pouch colours, quantities, currency and the times those selections change. This service does not record the product pages you view. A saved-bag link contains no delivery address, payment details or account login. It asks you to confirm restoration into an empty bag, using the saved currency and current prices and availability.

The reminder choice and saved-bag links expire within three days. Expired bag data is excluded immediately and removed by routine cleanup; consent and withdrawal evidence is retained to respect your choices. You can uncheck reminders and save the choice in your bag, change the choice at checkout, or unsubscribe from general marketing or all optional emails. Clearing a browser cookie does not itself unsubscribe you from email.

Information needed to deliver the service is shared with the providers used for store hosting, email, order fulfilment, delivery and payment processing. Providers receive the information relevant to that purpose.

When Stripe is offered and selected at checkout, Stripe processes payment information and provides us with payment status and transaction references. See Stripe’s privacy information for its handling of payment data. Payment providers are determined by the methods available at checkout.

Fulfilment and delivery can involve providers in China and the destination country. Hosting, email and payment providers may process information in other countries. You can contact us for information about the providers relevant to your order.

We use Brevo to deliver store emails and the optional updates you request. Brevo processes the email address, message content and delivery information needed to send those messages. Email opens and link clicks are measured using anonymous tracking, which does not associate those interactions with individual contacts. Our support inbox is provided by Zoho.

You can prevent remote images from loading through your email app settings. You can also stop optional marketing through the unsubscribe or preferences links. These choices do not stop necessary order, account or support emails.

Order, account, support and review records are stored in the store’s database and in the systems used by the relevant service providers. Access is limited to the people and services that need it to operate the store.

We retain records for as long as needed to fulfil orders, handle support and disputes, keep required business records and maintain the service you requested. Public reviews remain available unless removed through moderation or a valid request. Short-lived verification and abuse-prevention records expire separately. A deletion request may not remove records we must retain for legal or transaction-related reasons.

You can contact us to request access to or correction of your information, to ask for deletion, or to raise a privacy concern. We may need to confirm your identity. Depending on the law that applies, you may also have rights to restrict or object to processing, receive a portable copy, withdraw consent or complain to a privacy regulator.

We will review your request, explain the outcome and tell you about any information we need to retain. If your concern is not resolved, you can contact the relevant authority, such as the OAIC in Australia or the ICO in the United Kingdom.

Meta advertising measurement is optional and off until you choose “Allow advertising”. Essential-only shopping works normally. Email signup is a separate choice.

If you allow it, Meta receives page views and, when enabled, product views, successful bag additions and checkout starts. Eligible paid-purchase events include the actual paid amount and currency. Events may include an opaque event identifier and an advertising click identifier when available; product, bag and checkout events contain no monetary values or customer details. Meta also receives browser/network information such as your IP address and user agent when its resources are requested. Meta may associate this with your Meta account and process it internationally. We do not send your name, email, address, payment details or private order-access link as event fields. Automatic advanced matching is off. See Meta’s privacy policy.

Your choice is kept in this browser for up to 180 days. After consent, a cookie records its scope and time so successful bag additions can be measured across navigation. Short-lived event receipts expire after two minutes; a checkout-start marker is kept in this tab for up to 30 minutes. These are removed or ignored when you withdraw consent. An advertising click identifier may be kept for up to 90 days after consent. Meta advertising technologies may also use their own cookies. Use “Manage cookies” in the footer to withdraw consent; this stops future optional measurement and removes the advertising identifiers this store controls. It does not recall events already sent. Global Privacy Control and Do Not Track keep advertising off. Browser restrictions and cleared storage may prevent measurement or cause us to ask again.

Read the Cookie Policy for essential store cookies and your available controls. Optional analytics and advertising trackers are not enabled by default. We update this policy when our information practices change.